Return & Refund Policy
Last Updated: October 8, 2026
At PureHealth Research, we want you to be completely satisfied with your experience. We have developed this policy to ensure that returns, refunds, and warranties are handled fairly and transparently across all product categories, regardless of your location.
1. General Satisfaction Guarantees
We offer industry-leading satisfaction guarantees for our wellness products. These are voluntary policies that exist independently of, and extend beyond, your statutory rights provided by local laws.
- Supplements: You are backed by a 365-day money-back guarantee. To receive a full refund, you must contact us and request a refund within 365 days of your billing date, and return the bottles/jars to us, whether they are empty, partially used, or full.
- Supplement Patches: Try your first pack risk-free for 30 days. If you’re not satisfied, contact us within 30 days of delivery for a refund. One opened or used pack per customer is eligible for a refund. Additional unopened packs may be returned for a refund.
2. Product-Specific Return Eligibility
| Product Category | Refund Request Window | Condition Requirements |
|---|---|---|
| Supplements | 365 Days | Must return empty/used/full bottles |
| Patches | 30 Days | Must be in original packaging, unused |
| Devices, Equipment & Other | 30 Days | Must be in original packaging, unused |
Important Rules for Specific Categories:
- Supplements: To receive a full refund, you must contact us and submit your refund request within 365 days of your billing date. You must return the bottles/jars, even if they are empty, partially used, or full, to qualify for a full refund. Please be sure to retain your bottles/jars, as they must be returned to qualify for a refund.
- Patches: Try your first pack risk-free for 30 days. If you’re not satisfied, contact us within 30 days of delivery to request a refund. You may receive a refund for one opened or used pack per customer. Additional packs must be unopened and returned within 30 days to qualify for a refund.
- Devices & Equipment: If you change your mind, you must contact us and submit your refund request within 30 days of receipt. Please note that we may decline a refund if the item shows use beyond normal inspection; is missing parts/accessories; is damaged, heavily soiled, or unsanitary; contains used consumables; or has not been emptied/cleaned where reasonably needed. Devices that have been opened, activated, or damaged through misuse are not eligible for a refund unless they are defective.
- Hygienic Products: If you change your mind, you must contact us and submit your refund request within 30 days of receipt. Products such as socks, underwear, and similar items must be unworn and remain in their original packaging to qualify for a refund.
- Non-Returnable Items: The following are not eligible for change-of-mind returns: personalized or custom items, sealed hygiene/intimate goods once opened, items returned unsanitary, leaking, or unsafe and products damaged after delivery by misuse. Expedited shipping, delivery surcharges, and service/installation fees are non-refundable unless required by local law.
3. Return Procedures
To initiate a return, the customer must first contact our Customer Support Team at support@purehealthresearch.com or (888) 558-9836, Mon–Sun, 24/7. Our Customer Support Team will provide the customer with a Return Merchandise Authorization (RMA) number, return instructions, and the applicable return shipping address.
An RMA number is required for all returns. The RMA number must be clearly identifiable on the return in accordance with the return instructions provided by our Customer Support Team. Returns received without a valid RMA number will not be accepted and will not be eligible for a refund.
RMA numbers are valid for 30 days from the date of issuance. Returns must be received within this period to be eligible for acceptance.
The customer is responsible for the cost of return shipping. We recommend using a shipping method that provides delivery confirmation to avoid any delays or issues with the return.
The product must be returned in accordance with the instructions provided by our Customer Support Team, including any applicable original invoice or empty containers where required.
If any counterfeit products are included in your return, your entire return will be deemed invalid and no refund will be issued. We reserve the right to retain such products for investigation and enforcement purposes.
If you have any questions about the return process, please contact our Customer Support Team at support@purehealthresearch.com or (888) 558-9836, Mon – Sun, 24/7, and our team will be happy to assist you.
4. International Orders, Customs, and Duties
All customs duties, import taxes, levies, or other charges imposed by the destination country shall be borne solely by the recipient. Such charges are not included in the product purchase price or shipping costs displayed at checkout. The assessment and collection of these fees are determined by the customs authorities of the recipient’s country, and the Company has no control over, and assumes no responsibility for, any such charges, delays, or additional requirements arising from the import process. In the event the recipient refuses to pay the applicable customs duties or taxes, resulting in the package being returned, held, or destroyed by customs authorities, the Company shall not be liable for any resulting loss, non-delivery, or refund.
5. Defective or Faulty Products
If any product purchased is found to be defective or faulty (including manufacturing defects), we will provide a repair, replacement, or refund at no additional cost to you.